Traditional offline property payment is not only troublesome and time-consuming for tenants to queue up, but also requires a lot of time for managers to register and organize; the daily maintenance income and expenditure of property is not transparent, the service standard is not clear, and the support guarantee of professional service system is lacking.
Thinmoo Smart Property Payment System —— Strengthen property management services and improve the quality of property management.
Combining information means with modern property management work, it performs real-time dynamic analysis of comprehensive property charges as well as information pushing and data collection, and gives detailed data values of comprehensive property charge information pushing. It helps property management teams to respond to tenants’ needs in a timely manner, reduce operating costs and improve service quality.
The system is mainly divided into two applications: the web backend for property management and the cell phone terminal for tenants. It covers the functions of cell management, tenant management, information reception, notification, equipment repair, complaint and suggestion, as well as property charge information collection, recording and pushing, property charge data statistics, query, export and analysis, etc. It provides great convenience for property tenant management, bill payment management, personnel management and security management.
Property Functions
- Online Payment
The property manager sets up the billing subjects (such as electricity, water, property, gas, elevator maintenance, etc.) that suit the property needs of the district on the WEB terminal, and the bill is automatically generated at the time, expected time, automatic reminder date and reminder object.
The system will carry out automatic bill generation processing every month according to the information configured in the lock and send it to the person who needs to pay the bill. If the bill is overdue, the manager can send it to the owner for reminder processing with one click. Tenants can check the fee details by themselves through the WeChat applet. Online payment, convenient payment anytime, anywhere, and the system automatically pushes electronic receipts after payment.
- Diversification of payment scenarios
It adopts multiple charging methods to comprehensively cover the charging and payment scenarios, and satisfies the diversified payment scenarios of tenants’ bill payment through online channels.
- Complaint and repair service
When tenants encounter problems, such as dissatisfaction with the district’s sanitary conditions, noise harassment, door lock damage, etc., they can make one-click complaints and report repairs, and work orders are directly pushed to operators. The person in charge of management supervises and manages the work, and gives feedback directly online after processing.
- Community Announcements
Property owners release timely community announcements to users through the WeChat app. For example, water and power outage notices, holiday greetings, community events and other information. Owners receive message notifications to keep up with community dynamics in real time.
Functional Advantages
Administrators
1. Flexible expansion to improve user stickiness
Through community wisdom management, we can improve property payment rate, reduce management costs, improve service efficiency, realize value-added income generation for the community, enhance dependence on the property system, and better increase user stickiness and long-term cooperation.
2. Online management to improve service efficiency
Through online payment statistics, we can say goodbye to manual bookkeeping, make data more secure, traceable operation traces, and reduce personnel time costs; quickly respond to tenants’ needs, follow up on the completion of incident processing, and improve work efficiency.
3. Small programs to help improve resident engagement
The system background automatically screens households with outstanding bills and the amount to be paid, and the applet helps to remind them and reduce the difficulty of reminding them; at the same time, the applet can be used to hold holiday blessings and community activities to enhance the interactivity of the community and the households.
Households
1. Online payment, convenient payment – save your mind
Select the corresponding cell portal through the cell phone terminal (APP/mini program), the system will automatically display the fees payable, and the tenants can pay online through WeChat or Alipay.
2. View bill payment information anytime, anywhere – feel relieved
You can view the cell payment items and your own pending fees and historical payment records anytime and anywhere through the APP/mini program, with transparent, convenient and traceable data.
3. Online communication – peace of mind
You can report, complain, browse and comment on the cell phone, as well as participate in cell questionnaires and voting activities, and view cell public information and government notices.
