Solution overview

The solution rests on six core capabilities — AI access, lift control and visitor passage; autonomous robot access and lift control; smart car park management; full-domain smart security with AI inspection; smart home integration; and smart property services — bringing together video intercom, face recognition, CCTV, lift control and smart parking as one product set.

Above those capabilities sit five categories of business outcome: frictionless passage for people and vehicles, autonomous robot inspection and autonomous elevator riding, AI risk detection and early warning, whole-home device linkage, and online property fee payment with community operations management.

Operationally, the system runs on data. Passage, work orders, payments and security events aggregate into a single back-end, letting the property team judge equipment health, work order turnaround and fee collection progress. For developers, these capabilities are part of the product itself, supporting price premium and sales velocity. For property managers, they lower long-run operating cost, lift collection rates, and keep shaping the community brand after handover.

The “1”

One digital foundation

Carries four responsibilities:

Device access and linkage
Unified permission distribution
Operations data dashboard
Billing and settlement

Every door, barrier, lift controller, charging pile, camera and robot connects through one interface. Identities and permissions for the four passage subjects — people, vehicles, visitors and robots — are administered in a single place.

The “6”

Six core capabilities

Covering four passage subject types (people, vehicles, robots, visitors), security inspection, in-home living, and property operations.

Because all six share one foundation, adding a new capability means adding a module — never rebuilding the account, permission and billing systems from scratch.

The “N”

Scenarios that grow per project

Frictionless pedestrian passage, frictionless vehicle passage, robot delivery and inspection, charging services, online property fee collection, and community value-added services.

Scenarios can be switched on phase by phase. The foundation never changes.NLANDING SCENARIOSEnabled phase by phase — the foundation never changesFrictionlesspedestrian passageFrictionlessvehicle passageRobot deliveryand inspectionChargingservicesOnline feecollectionValue-addedcommunity services6CORE CAPABILITIESSix modules share one foundation — adding one never rebuilds accounts, permissions or billingAI access, lift controland visitor passageface · remote open · invitationRobot access andlift controldoor release · lift dispatchSmart car parkmanagementplate · billing · cloudFull-domain smart securitywith AI inspectionalerts · robot patrol · dispatchSmart homeintegrationintercom · scene linkageSmart propertyserviceswork orders · dashboard · fees1ONE DIGITAL FOUNDATIONDevice access, permissions, operations data and billing — administered in one placeDevice access & linkageUnified permissionsOperations dashboardBilling & settlementFOUR PASSAGE SUBJECT TYPES — PEOPLE · VEHICLES · VISITORS · ROBOTSDEVICES ON ONE INTERFACEDoor accessVehicle barrierLift controlCharging pileCameraRobotFigure 1 — The “1+6+N” solution architecture. One digital foundation at the base, six shared core capabilities in the middle, and an open-ended set of landing scenarios on top.

Core capabilities

Eight capability blocks, each described by what it does, and what it is actually worth to the developer and the property team.

2.1

AI access control, lift control and visitor passage

The pedestrian entrance is the community’s first line of security and the touchpoint owners feel most often. This capability puts face recognition at the core and layers it with remote door opening, visitor invitation and lift linkage, covering three passage identities: owners, family members and visitors.

Face recognition, frictionless passage

After one face enrolment, owners move through the gate without a card or a phone in hand — recognition passes and the barrier releases. Throughput at peak hours improves noticeably, and the cost of producing, issuing and replacing physical cards disappears.

Remote opening via app or mini program

When family visits unexpectedly, when cleaners or a nurse need access, or when a parcel must reach the door, the owner opens the door from a phone — no need to walk down, and no phone call to the gatehouse.

Online visitor invitation

The owner submits visitor details and a time window; the system issues a pass credential. Visitors move through unaided within the validity period, and the pass expires automatically afterwards — so long-lived temporary cards stop circulating inside the community.

Smart lift control linkage

Pedestrian authorisation links the turnstile, the unit door and the lift. After passing the gate the lift is called automatically; inside the car no button press is needed. People and lifts arrive together, thinning the queues at entrances and lift lobbies.

Video intercom to the home control panel

When a visitor calls at the unit entrance, the call can be forwarded to the in-home control panel, where the owner completes a video call and opens the door remotely — no need to walk to the door or pick up the phone app.

What this is worth to the property team

Passage records for visitors and temporary personnel are retained in one place, with clear traceability and a cleaner boundary of responsibility.
Manual intervention at the entrance falls away, letting gate staff move from transaction handling to patrol and emergency response.

1231 · Recognitionsub-second match2 · Verifiedidentity confirmed3 · Releasedbarrier opensEnrol onceA single face capture on the app binds the owner tothe shared identity system — the same credential thatopens lifts, doors and visitor passes later on.Recognise, then releaseAt peak hours, throughput improves without staffintervention. No card is produced, issued or replaced —the cost of physical credentials disappears.Three identities, one chainOwners pass with no card or phone in hand.Family and cleaners are admitted by remote opening.Visitors self-serve on an expiring invitation pass.Every passage is logged for traceability.Figure 2 — Face recognition passage at the pedestrian entrance. One enrolment, then contactless entry, with remote opening and visitor passes feeding the same authorisation chain.

2.2

Robot access control and lift control passage

Delivery and inspection robots are rarely blocked by the site roads. The real chokepoint is the door and the lift. A robot that only moves at ground level still hands the last hundred metres to a human, which limits the gain. This capability therefore gives robots their own passage chain.

Door linkage release

Once a robot completes identity and authorisation, the system issues the open command automatically at each door point — no one has to press a button. Unauthorised points stay locked, so a robot can never quietly extend its operating range.

Smart lift dispatch

At the lift lobby the robot calls the elevator automatically, selects its target floor on board, and supports multi-lift dispatch. Cars can be allocated by live status, cutting waiting time in the lobby and avoiding competition with owners for the same car.

Passage permission management

Allowed zones can be planned per robot, with restricted access to plant rooms, children’s play areas and fire routes. Permissions shift with the task type, so delivery and inspection can follow different passage policies.

Passage status monitoring

Card read failures, unavailable lifts and authentication errors raise alarms and are pushed to the property team. A robot never idles long in a corridor or lobby and cause congestion, and the fault is located quickly.

Where this connects

When the inspection robot detects an anomaly it reports an event, which enters the work order flow for the property team to handle; the outcome is written back to the record, forming a closed loop that can be audited.

AUTHORISED POINTDoor opens on arrivalAuthorised authentication in place —no button press, no staff at the point.MULTI-LIFT DISPATCHCar ACar Bassignedin useelsewhereAllocated by live statusLess lobby waiting, no competition with owners.PERMISSION ZONESCorridorsallowedPlantblockedFire routes — escorted onlyPolicy follows the taskDelivery and inspection run ondifferent passage policies, andthe robot cannot widen its ownrange beyond what is granted.Status monitoredRead failures, unavailable lifts andauth errors raise an alarm to the desk.Figure 3 — Robot door release and lift dispatch. Authorised zones open automatically; dispatch allocates cars by live status and keeps robots out of restricted areas.

2.3

Smart car park management

Vehicle entrance throughput and billing accuracy affect owner experience and property revenue at the same time. This capability is built on plate recognition, with recognition, charging and cloud management kept inside one system.

Recognition

Unattended plate recognition

The solution states a 99% plate recognition rate and applies AI correction of visually similar characters, cutting misreads caused by look-alike glyphs. For vehicles without plates, damaged plates or temporary vehicles, a QR code lane keeps the entrance clear. In normal conditions the barrier lifts on its own.

Billing

Flexible rule configuration

Twenty-four billing templates are built in, covering monthly permits, packages and temporary parking, adaptable to residential, retail and event scenarios. Parking and charging bills are linked and settled under one rule set, so no second invoice is produced.

Management

Centralised cloud management

Available spaces update in real time and multiple car parks can be managed from one cloud console. Entry and exit records, exception releases and free periods are all queryable, which removes repetitive gatehouse work and redirects staff to patrol and service.

One bill, one entry

Car park bills feed the same property fee collection system. Owners view and pay parking fees, property fees and shared utility charges in one place, reducing the leaks caused by paying across multiple platforms.

BASEMENT ENTRANCEA1·8K52Barrier lifts on its ownRECOGNITION99% stated rateAI correction for look-alike charactersSPACES AVAILABLE128

/ 240Updated in real time, acrossevery managed car park.ONE BILLING ENGINE24 billing templates built inMonthly permitTemporary parkingParking and charging settle under one ruleFigure 4 — Basement plate recognition and unattended operation. Recognition, billing and cloud management resolve to a single set of records.

2.4

Charging services

As e-bike and EV ownership climbs, charging facilities are both a community amenity and a fire-safety and daily-operations concern. Rather than delivering charging as standalone hardware, the solution brings charging devices into the unified platform.

Installation

Multi-scenario installation

National-standard EV charging piles and e-bike charging piles, scan and go. Pole-mounted and wall-mounted formats adapt to surface parking bays, underground car parks and centralised charging shelters.

Safety

Layered protection

Overload, short-circuit, leakage and lightning protection with automatic cut-off on fault, preventing power from continuing to flow in an abnormal state. For centralised e-bike charging, this layer is the precondition for replacing private extension leads.

Operations

Cloud-side management

Device status, alarms, charging orders and fee settlement are managed together in the cloud, with remote fault diagnosis. Offline devices, communication faults and protection events are pushed proactively, so maintenance no longer depends on on-site inspection.

Part of the security net

Charging areas can be enrolled as priority monitored zones, combining with fire and smoke detection and video surveillance to form the risk defence for that part of the site.

COVERED CHARGING BAYSCANSCANSCANSCANLAYERED ELECTRICAL PROTECTIONOverloadShort circuitLeakageLightningCLOUD CONSOLEStatus, alarms, orders and settlementin one place — with remote diagnosis.36 devices onlineall bays reporting1 protection eventauto cut-off, pushed proactively1 device offlinediagnosed remotely, no site visitAlso a security zoneCharging bays can be enrolled aspriority monitored areas, joiningfire and smoke detection andvideo surveillance as one net.Figure 5 — Centralised e-bike charging area. Scan-to-use charging with multi-layer electrical protection under cloud management.

2.5

Full-domain smart security with AI inspection

Traditional security depends on people watching screens and reviewing footage afterwards. AI moves “seeing” forward to “warning”, turning passive lookup into active push.

AI visual recognition

High-altitude object throwing, fire and smoke, and perimeter intrusion are recognised and pushed as alarms immediately, with the event recorded. High-altitude throwing is the hardest case: the difficulty is not detection but traceability — the alert must pin down building, floor and minute so that follow-up and liability determination hold up, which means alerts and video records must be retained together.

Autonomous robot patrol

The security patrol robot runs a 24-hour autonomous route, covering the paths fixed cameras cannot reach and the night shift in particular. It follows a planned route and captures images at points on demand, complementing fixed coverage.

Full-domain smart security

Fixed cameras, mobile patrol and platform alarms join one security network, with alerts converging in a single back-end — avoiding the scattered management of “many screens, many systems”.

Event handling linked to work orders

Once an alert is confirmed it becomes a dispatch task assigned to the right role, and the handling process and outcome are recorded for review and assessment.PERIMETER FENCEPATROL ROUTEPERIMETER BREACHFIXED CAMERAFROM SEEING TO WARNING1 · AI recognisesThrows, fire and smoke, intrusion2 · Alert pushed at onceNot found later in a recording3 · Event confirmedBuilding, floor and minute pinned4 · Work order raisedAssigned, tracked, recordedONE CLOSED LOOPRobot and camera feed one streamFigure 6 — Night-time autonomous patrol and perimeter monitoring. Robot route coverage and camera detection resolve into the same alarm stream.

2.6

Smart home integration

The value of community smartification only becomes real inside the home, where owners can feel it. This capability connects video intercom, lift control and the in-home control panel, so public-area access and home living run on one authorisation.

Video intercom to the control panel

A visitor calls at the unit entrance; picture and audio are forwarded to the in-home panel, where the owner confirms identity and opens the door remotely.

Visitor lift call and one-touch opening

Once authorised by the owner, a visitor calls the lift to the home floor, and the owner opens the door with a single tap. The visitor never re-registers and never waits for an escort.

Whole-home device linkage

Devices across the home connect to one control panel and can be linked by scene, reducing the cost of switching between several different apps.

Multi-ecosystem integration

Multiple smart home ecosystems are supported. During selection, the protocol types and access list should be fixed explicitly — otherwise owner-purchased devices land outside the system after handover and create a new island of disconnected hardware.

Where the value shows up

For developers, at handover: the whole chain — face entry into the estate, lift call, one-touch door opening, visitor intercom and scene linkage — can be experienced in a few minutes. A completed loop is remembered far more easily than a specification table.
For property teams, in operation: in-home devices share the identity system used for public areas, so visitor authorisation, maintenance registration and permission changes are never entered twice.

IN-HOME CONTROL PANELCALLINGVisitor at the door —picture and audio reach the living room.SCENE BUTTONSWHOLE-HOME LINKAGEVISITOR LIFT CALLCall liftUnlockAuthorised visitor rides to the floorand is admitted with one tap.ONE CREDENTIAL SETPublic area and home share thesame identity — visitor passes andhome devices need no second record.Nothing is entered twice.ONE IDENTITY, TWO PLACESPublic area and homeLift control, door access, visitorauthorisation and home devices allrun on the same credential set.Nothing entered twiceVisitor authorisation, maintenanceregistration and permission changes arerecorded once and reused.The handover momentFace entry, lift call, one-touch door,visitor intercom and scene linkage —one loop, a few minutes, rememberablein a way a spec sheet never is.Figure 7 — In-home control panel and video intercom. Public-area authorisation and home living share a single identity and credential chain.

2.7

Smart property services

Half of the owner experience lives on a phone; half of the property team’s efficiency lives in the back office. Notifications, work orders, visitors, value-added services and operational data converge in a single property workbench.

Reach

Precision outreach via community account

Notices, event announcements and emergency plans reach owners precisely through app, mini program and official account. One send, measurable reach — cutting the cost of posting notices and knocking on doors.

Workflow

Work order and maintenance management

Owner-submitted repairs and complaints generate a work order automatically and dispatch by type. Progress is trackable and completed orders are archived and closed. The same data becomes the basis for performance assessment of response time and quality.

Revenue

Value-added service expansion

Domestic services, group buying and visitor services can be introduced on top of the existing owner base, opening new revenue paths without building a separate channel.

Visitors

Owner-side visitor management

Owners generate a temporary visitor QR code online; visitors pass on the code alone. Visitor details and arrival records are retained automatically, relieving the front desk of manual registration.

Insight

Community data dashboard

Passage, work order, payment and security data are aggregated and visualised, giving the property team the basis for staffing, equipment maintenance and fee collection decisions.COMMUNITY OPERATIONSCOLLECTION RATE96.4%OPEN WORK ORDERS23ALARMS (7 DAYS)4AVG RESPONSE18

minFee collection by buildingProperty fee · parking · shared utilitiesB1B2C1C2D1Passage volumeDaily, all entrancesMonSunONE DATA LAYERPassage, work orders, payments and securityevents aggregate into a single back-end.Equipment healthWhich device is degrading, and whenWork order efficiencyResponse time and handling qualityCollection progressBy building and by fee typeSecurity loadWhere patrols and staffing are neededFigure 8 — Community operations data dashboard. Passage, work orders, payments and security in one operational picture.

2.8

Property fee management

Collection rate determines the property company’s cash flow and its capacity to invest in service. Three factors decide it: whether payment is convenient, whether the bill is clear, and whether reminders arrive on time.

Convenience

Multi-fee unified collection

Property fees, parking fees, shared utility costs and repair charges are delivered as one bill, so the owner sees everything due at once instead of missing items scattered across several places.

Clarity

E-bills and multi-channel payment

Electronic bills are generated and pushed automatically, with payment supported across multiple channels. The payment entry and the bill sit in the same place, which shortens the path to payment.

Timeliness

Smart overdue reminders

Notifications go out before and after the due date, with the reminder cadence configurable per project — removing much of the manual phone-by-phone collection workload.

Evidence

Cloud-stored payment records

Payment records are retained long term and remain queryable and downloadable by owners, so fee disputes have a documented basis.

Policy

Delinquency permission policy

Permission behaviour under arrears can be configured — for example restricting visitor pass issuance or parking rights. Such measures touch owner rights, so the notice wording and the restoration conditions should be agreed before go-live to avoid disputes.

Finance

Collection tracking and reconciliation

Visual collection statistics by building and by fee type, with one-click export of reconciliation statements for finance, cutting manual aggregation.

Solution value

Four outcomes the system is designed to produce, stated for both sides of the delivery.

For developers

Higher product premium

Smart capability forms part of what the product actually is. For developments in comparable locations with similar unit types, the difference in passage experience, home linkage and service efficiency directly affects how customers compare — and how much they accept. What this solution offers is capability a customer can experience on the spot, not a line on a specification sheet.

For developers

Faster sales conversion

The demonstration area and the delivery standard stay consistent. The passage, visitor, car park and home scenarios shown during viewing are supported by the same system after handover, which reduces the trust cost of “showroom and delivery are two different things”.

For property teams

Lower operating cost

Unattended car parks, centralised cloud management of devices, work orders moving online and bills generated automatically together remove recurring manual effort. Unified device access also lowers the cost of duplicating systems when the estate expands later.

For both

Stronger brand image

A consistent passage experience and visible operational data form a service standard owners can feel. For developers this is the source of post-handover reputation; for property companies it is the basis for contract renewal and value-added services.

Implementation

Four commitments that decide whether the system works after handover, not on day one.

Phased delivery

Phase one

Pedestrian, vehicle, security and the platform

The three areas the property team uses every day, and where operational data accumulates first.

Phase two

Robotics and smart home added

These two modules carry higher demands on network, power and maintenance response, so they are recommended once the base capabilities are stable.

Phase three

Property operations and value-added services

Effects depend on the passage, work order and payment data accumulated through the first two phases.

Interfaces and site conditions confirmed in advance

Robotics

Protocol alignment with door and lift systems

Robot passage requires protocol integration with door access controllers and the lift control system, with the interaction model for authorisation and alarms defined explicitly.

Charging

Power capacity and installation position reserved

Charging piles require reserved distribution capacity and installation positions to be planned during the civil works stage, not added afterwards.

Intercom & home

Ecosystem and protocol confirmed at selection

Video intercom and the home control panel need the ecosystem and protocol settled during product selection.

Parking & charging

Unified billing definitions

Car park and charging billing must share one definition, avoiding a second round of integration after handover.

Acceptance measured in data

The contract should specify verifiable, extractable indicators — and define exactly how each one is measured. The table below is a starting set.

Indicator	Applies to	Notes
Face recognition pass rate	Pedestrian entry	Measured by period and by entrance; define sample window and exclusion rules
Unplated vehicle release time	Car park entry	Worst-case dwell from detection to barrier release, including QR fallback
Robot passage success rate	Robot access and lift control	Between specified floors on the designated route, including multi-lift dispatch
Work order closure rate	Property services	Closed within the defined SLA, with submission-to-closure and handling-quality split
Bill delivery rate	Fee management	Successfully delivered and viewed, by fee type and by building

Accountability after handover

A named system owner must be appointed on the property side after delivery, with a retained remote maintenance channel and a route for receiving alarms, so that offline devices and communication faults are found at the first opportunity rather than at the next owner complaint.

Smart community, from the gate to the living room

Pedestrian access · Vehicle access · Robot passage · Property operations — delivered as one integrated system on a single digital foundation.

AI access controlSmart lift controlSmart parkingCharging servicesAI security inspectionSmart homeProperty servicesFee management

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